Creating Meaningful Outcomes for Members
Compassionate, personalized care coordination for
Medi-Cal members in San Diego and Riverside Counties
Creating Meaningful Outcomes for Members
Compassionate, personalized care coordination for
Medi-Cal members in San Diego and Riverside Counties
You Don't Have to Navigate Healthcare Alone
Enhanced Care Management (ECM) is a no-cost care coordination program for Medi-Cal members with complex health needs. Whether you’re managing chronic conditions, facing housing challenges, or need help coordinating care, we’re here to walk with you every step of the way.
Green Tree Wellness provides dedicated Care Coordinators who become your healthcare advocate; helping you schedule appointments, connect to resources, overcome barriers, and improve your quality of life.
Key Features
No Cost to You No Cost ECM services are fully free for eligible California Medi-Cal members enrolled with Kaiser Permanente, Molina, or IEHP.
Your Dedicated Care Coordinator You’ll have the same Care Coordinator throughout; one who knows you, your goals, and your challenges.
Comprehensive Support We address medical, behavioral health, and social challenges together; because every part of your life affects your health.
Are You Eligible for ECM?
Green Tree Wellness serves Medi-Cal members in San Diego and Riverside Counties who meet one or more of the following needs:
- Housing Instability: Experiencing homelessness or unstable housing
- Chronic Health Conditions: Managing complex or multiple medical conditions
- Frequent Hospital Visits: High emergency room or hospital use
- Mental Health Support: Living with serious mental health needs
- Substance Use Support: Working through substance use challenges
- High-Risk Pregnancy: Pregnancy with medical complications
- Foster Care or Child Welfare: Current or former foster youth needing support
- Transitioning from Incarceration: Re-entering the community from jail or prison
- Developmental Disabilities: Need extra support for developmental or intellectual disabilities
- Social Barriers: Facing challenges with food, transportation, or other basic needs
Not sure if you qualify? Complete our quick intake form and we’ll help you find out.
What Your Care Coordinator Can Do for You
Our Care Coordinators provide hands-on support tailored to your unique needs. Here’s how we help:
Care Coordination & Navigation
- Schedule and follow up on appointments
- Arrange transportation
- Communicate with your doctors
- Coordinate all your care in one place
Personalized Care Plans
- Create a plan based on YOUR goals
- Track progress together
- Adjust as your needs change
- Keep you moving forward
Community Resources
- Connect you to food assistance
- Help with housing support
- Financial assistance programs
- Home modifications and medical equipment
Advocacy & Empowerment
- Support during crises
- Help communicating with providers
- Coaching on managing your health
- Someone in your corner every step of the way
At Green Tree Wellness, you’ll never face hardships alone. We provide consistent, reliable support through biweekly check-ins, in-person visits, and 24/7 availability by text, phone, or email.
Your Dedicated Care Coordinators
Our compassionate team serves San Diego and Riverside Counties. When you enroll in ECM, you’ll be matched with a Care Coordinator who will stay with you throughout your journey.
“My goal is to create a safe, supportive space where every member feels encouraged and cared for. I believe in meeting people with kindness, patience, and understanding—because everyone deserves someone in their corner. I’m here to walk with you, celebrate your progress, and help remove the barriers standing between you and your healthiest, happiest life.”
Abby Solis – San Diego County
“I believe every person deserves to be supported with compassion and dignity. My goal is to remove barriers, listen deeply, and empower members to take steps toward better health. You’re not alone—I’m here to walk beside you every step of the way.”
Esther Sotelo – Riverside County
“I believe every person deserves a voice, dignity, and someone in their corner fighting for them. My approach is to meet members with compassion and honesty, reduce barriers, and support them through every step of their journey. No one should navigate complicated systems alone—I’m here to make sure they feel empowered, protected, and truly cared for.”
Amanda Austin – San Diego County
Ready to Get Started?
Prefer to talk to someone now? Call us at (858) 304-4030 Monday – Friday, 7:30 AM – 6:00 PM
Our Commitment to You
Green Tree Wellness is dedicated to providing reliable, compassionate, and high-quality support to every member we serve. Our ECM program ensures that no one has to face complex health challenges alone.
- Empower Through Knowledge: We help you understand your health and make informed decisions about your care.
- Create Value in Every Interaction: Every conversation, every visit, every call—we’re focused on making a meaningful difference.
- Build Trust Through Consistency: Your Care Coordinator stays with you. We show up, follow through, and keep our commitments.
Serving Members Enrolled With:
Green Tree Wellness partners with these Medi-Cal managed care plans to provide Enhanced Care Management services in San Diego and Riverside Counties.
Common Questions About ECM
No. ECM is completely free for eligible Medi-Cal members. There are no fees, co-pays, or charges of any kind.
As long as you need and continue to qualify. ECM is not time-limited—we support you for as long as you benefit from the program.
Yes! You’ll be assigned a dedicated Care Coordinator who will work with you throughout your enrollment. They’ll get to know you, your goals, and your challenges.
Current members receive text-ready direct lines to their Care Coordinators. We also provide crisis resource numbers for after-hours emergencies.
No. You can refer yourself, or you may be referred by your health plan, doctor, hospital, or community organization.
Take the First Step Toward Better Health
Join the Green Tree Wellness ECM program and get the personalized support you deserve. Our Care Coordinators are ready to help you overcome barriers, access resources, and achieve your health goals.
Available in multiple languages. Language assistance services provided at no cost.
Creating Meaningful Outcomes for Members
Enhanced Care Management services for Medi-Cal members in San Diego and Riverside Counties.
Providing compassionate, person-centered care coordination to help members navigate healthcare and improve quality of life.
© 2025 Green Tree Wellness. All rights reserved.
Serving 2 Counties: San Diego & Riverside
3 Health Plan Partners: Kaiser, Molina, IEHP
No Cost: 100% Free for Members
Dedicated Support: Your Care Coordinator Stays With You
San Diego County
1848 S Escondido Blvd, Escondido, CA 92025
Riverside County
6681 Magnolia Avenue, Suite E, Riverside, CA 92506
Main Line:(858) 304-4030
Fax:(858) 225-5858 (GTW)
Credentials & Compliance
- CalAIM Certified
Enhanced Care Management Provider - HIPAA Compliant
Protected Health Information Security - Medi-Cal Certified
California Department of Health Care Services
- NCQA Accredited
- CARF Accredited
- Licensed by California Department of Social Services
ATTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Call (858) 304-4030.
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (858) 304-4030.
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (858) 304-4030.
**注意：**如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 (858) 304-4030。
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. (858) 304-4030 번으로 전화해 주십시오.
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa (858) 304-4030.
تنبيه: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم (858) 304-4030.
Nondiscrimination Notice:
Green Tree Wellness complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or religion.
We provide:
- Free aids and services to people with disabilities to communicate effectively with us (such as qualified sign language interpreters and written information in other formats)
- Free language services to people whose primary language is not English (such as qualified interpreters and information written in other languages)
If you need these services, contact: (858) 304-4030
If you believe we have failed to provide these services or discriminated in another way, you can file a grievance with:
Green Tree Wellness
Attention: Civil Rights Coordinator
Phone: (858) 304-4030
You can file a grievance in person, or by phone. If you need help filing a grievance, our Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with:
U.S. Department of Health and Human Services
Office for Civil Rights
Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Mail: 200 Independence Avenue, SW, Room 509F, HHS Building, Washington, D.C. 20201
Phone: 1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html
Need Immediate Help?
Medical Emergency: Call 911 | Mental Health Crisis: Call or Text 988 | San Diego Crisis Line: (888) 724-7240 | Riverside Crisis Line: (951) 686-4357