Region Served: San Diego County / Riverside

Program: Kaiser Permanente – Molina – Blue Shield – IEHP

About Raiza:

Raiza Rieger serves as the ECM Program Director, overseeing Enhanced Care Management operations across San Diego and Riverside counties. She began her career in direct care coordination, working closely with members experiencing complex medical, behavioral health, housing, and social needs. That hands-on experience continues to shape her leadership approach today.

In her role as Program Director, Raiza supports the overall success of the ECM program by guiding Care Coordinators, strengthening workflows, promoting quality assurance, and ensuring members receive compassionate, high-quality, person-centered care. She is deeply committed to building a team culture rooted in accountability, empathy, collaboration, and respect for the members and communities served.

Raiza also brings a strong clinical foundation to her leadership. She completed nursing school and is a licensed Registered Nurse in Brazil, which gives her a deeper understanding of whole-person care and the challenges faced by medically complex members. Her clinical background, combined with her experience in care coordination and program operations, allows her to support both the team and members with a thoughtful, holistic perspective.

Raiza is passionate about removing barriers to care, improving member engagement, and helping Care Coordinators feel confident, supported, and equipped to make a meaningful difference in the lives of the members they serve.

Languages: English, Portuguese, Spanish

Areas of Focus:

• ECM program operations & quality assurance
• Quality assurance, compliance, and workflow development
• Coaching, training, and developing Care Coordinators
• Supporting members with complex medical, behavioral health, and social needs
• Housing, transportation, and social support advocacy
• Strengthening clinical, health plan, and community partnerships
• Improving member engagement and care coordination outcomes

Raiza’s Approach: “Everyone deserves to be met with compassion, dignity, and patience. My goal is to support both our members and our team by removing barriers, creating clear pathways to care, and making sure no one feels like they have to navigate the system alone. We are here to walk alongside our members and help them feel seen, supported, and empowered.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 207

Region Served: San Diego County

Program: Kaiser Permanente – Molina – Blue Shield Promise

About Amanda: Amanda brings over 11 years of experience supporting youth, families, seniors, and individuals living with chronic conditions, mental health challenges, brain injuries, and dementia. Her work is rooted in strong advocacy and trauma-informed care, ensuring every member feels heard, respected, and supported. She is known for creating a safe, non-judgmental space and helping members navigate medical systems, schools, housing barriers, and community resources with clarity and compassion. Amanda has extensive experience attending IEP meetings, medical appointments, and care conferences to uplift members’ voices and ensure their needs are fully addressed.

Languages: English

Areas of Focus:

• Mental and behavioral health support
• Chronic condition management
• Dementia and brain injury support
• Crisis intervention and trauma-informed care
• Advocacy for medical coverage and services
• Youth and family support, including IEP meetings
• Coordinating care across multiple providers

Amanda’s Approach: “I believe every person deserves a voice, dignity, and someone in their corner fighting for them. My approach is to meet members with compassion and honesty, reduce barriers, and support them through every step of their journey. No one should navigate complicated systems alone—I’m here to make sure they feel empowered, protected, and truly cared for.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 208

Region Served: San Diego County

Program: Kaiser Permanente

About Abby: Abby is a compassionate and uplifting Care Coordinator who brings heart, encouragement, and genuine care to every member she supports. She has a natural ability to make people feel heard and understood, and she approaches each interaction with patience, positivity, and respect. Abby is passionate about helping members build confidence in their health journey and believes in celebrating progress—big or small. Her warm presence, strong advocacy, and steady communication make her a trusted partner for members navigating medical, behavioral health, or social challenges.

Languages: English, Spanish

Areas of Focus:

• Encouraging member confidence and self-advocacy
• Providing compassionate check-ins and ongoing support
• Helping members overcome barriers related to stress or instability
• Guiding members through steps to improve their health
• Supporting Spanish-speaking families with clear and caring communication

Abby’s Approach: “My goal is to create a safe, supportive space where every member feels encouraged and cared for. I believe in meeting people with kindness, patience, and understanding—because everyone deserves someone in their corner. I’m here to walk with you, celebrate your progress, and help remove the barriers standing between you and your healthiest, happiest life.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 204

Region Served: San Diego

Program: Kaiser Permanente – Molina – Blue Shield Promise

About Mercediz: Mercediz is a compassionate and experienced ECM Care Coordinator with a strong background in advocacy, housing support, client relations, and community-based services. She brings years of experience supporting individuals and families through stressful and high-need situations with empathy, patience, and practical problem-solving.

Mercediz is especially knowledgeable in housing assistance and has hands-on experience working with individuals experiencing chronic homelessness throughout San Diego County. Her background includes outreach, residential support, behavioral health services, case coordination, and helping clients connect with meaningful resources.

She is passionate about building trust, helping members feel heard, and advocating for the support they need to improve their stability and overall well-being. With her calm communication style, strong advocacy skills, and experience navigating complex situations, Mercediz is a steady and supportive partner for members working through housing challenges, mental health needs, family stressors, and barriers to care.

Languages: English

Areas of Focus:

• Housing assistance and resource navigation
• Mental health support and advocacy
• Helping members experiencing stress, instability, or homelessness
• Connecting members to community resources and support services
• Building trust through compassionate communication and follow-through
• Supporting members with care coordination and long-term stability

Mercediz’s Approach: “My goal is to meet each member with compassion, respect, and understanding. I believe everyone deserves to feel heard and supported, especially during difficult times. Whether a member is facing housing challenges, mental health needs, or barriers to care, I want them to know they do not have to navigate it alone. I am here to advocate, connect them to resources, and walk alongside them as they work toward stability and a better quality of life.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 201

Region Served: San Diego County

Program: CICM Kaiser Permanente

About Emily: Emily has been working in healthcare for almost 10 years, having pivoted to ECM two years ago, specializing in coordination of medical and community-based services. She brings a strong clinical background from her previous roles working in in-patient and out-patient hospital settings, where she provided compassionate patient care and collaborated with interdisciplinary care teams. Emily is committed to helping individuals navigate healthcare systems and access the resources they need to improve their overall well-being and is dedicated to delivering person-centered care.

Languages: English, German

Areas of Focus:

• Chronic condition management
• Crisis-intervention and trauma informed care
• Advocating for utilization of insurance coverage
• Community resource navigation
• Helping members feel empowered to manage their own health and wellness

Emily’s Approach: “I believe all people are deserving of safety and health, and I will be there to support members as they build confidence in their ability to advocate for themselves.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 220

Region Served: San Diego County

Program: Kaiser Permanente – Molina – Blue Shield Promise

About Wendy:Wendy is a compassionate ECM Care Coordinator who is committed to helping members feel heard, supported, and connected to the care they need. She helps members navigate appointments, referrals, follow-up care, community resources, and barriers that may make it harder to manage their health. Wendy builds trust through patience, clear communication, and respect. She works closely with members, care teams, and community partners to provide support that is practical, person-centered, and culturally responsive. Her goal is to make each member feel comfortable, informed, and empowered throughout their healthcare journey.

Languages: English, Spanish

Areas of Focus:

• Supporting members, addressing barriers to care, and ensuring their needs are heard and met.
• Assisting members with appointments, referrals, follow-up care, and navigating the healthcare system.
• Providing education, encouragement, and guidance to help members make informed healthcare decisions.
• Establishing trusting, compassionate relationships through empathy, respect, and person-centered care.

Wendy’s Approach: “My approach is rooted in compassion, trust, and advocacy. I strive to empower members by breaking down barriers, building meaningful relationships, and guiding them through their healthcare journey with respect, patience, and person-centered care. We can do anything in unity!”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 210

Region Served: San Diego County

Program: Kaiser Permanente

About Adriana:

Languages: English & Spanish

Areas of Focus:

• Designing individualized care plans tailored to each member’s unique strengths, needs, and personal goals
• Helping members navigate complex healthcare systems and overcome day-to-day barriers to care
• Equipping members with the confidence, knowledge, and tools to take an active role in their health journey
• Prioritizing member comfort, security, and well-being throughout the care process

Mercediz’s Approach: “My goal is to actively lead care for members. I believe every person is worthy of care, compassion, and respect. I strive to provide the support members need to build confidence, feel empowered, and gain the tools necessary to take ownership of their health and well-being.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 221

Region Served: San Diego County / Riverside

Program: Kaiser Permanente – Molina – Blue Shield – IEHP

About Raiza:

Raiza Rieger serves as the ECM Program Director, overseeing Enhanced Care Management operations across San Diego and Riverside counties. She began her career in direct care coordination, working closely with members experiencing complex medical, behavioral health, housing, and social needs. That hands-on experience continues to shape her leadership approach today.

In her role as Program Director, Raiza supports the overall success of the ECM program by guiding Care Coordinators, strengthening workflows, promoting quality assurance, and ensuring members receive compassionate, high-quality, person-centered care. She is deeply committed to building a team culture rooted in accountability, empathy, collaboration, and respect for the members and communities served.

Raiza also brings a strong clinical foundation to her leadership. She completed nursing school and is a licensed Registered Nurse in Brazil, which gives her a deeper understanding of whole-person care and the challenges faced by medically complex members. Her clinical background, combined with her experience in care coordination and program operations, allows her to support both the team and members with a thoughtful, holistic perspective.

Raiza is passionate about removing barriers to care, improving member engagement, and helping Care Coordinators feel confident, supported, and equipped to make a meaningful difference in the lives of the members they serve.

Languages: English, Portuguese, Spanish

Areas of Focus:

• ECM program operations & quality assurance
• Quality assurance, compliance, and workflow development
• Coaching, training, and developing Care Coordinators
• Supporting members with complex medical, behavioral health, and social needs
• Housing, transportation, and social support advocacy
• Strengthening clinical, health plan, and community partnerships
• Improving member engagement and care coordination outcomes

Raiza’s Approach: “Everyone deserves to be met with compassion, dignity, and patience. My goal is to support both our members and our team by removing barriers, creating clear pathways to care, and making sure no one feels like they have to navigate the system alone. We are here to walk alongside our members and help them feel seen, supported, and empowered.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 207

Region Served: Riverside

Program: IEHP

About Kanndy: Kanndy brings 14 years of experience in nurse case management and is deeply passionate about improving health outcomes through education, empowerment, and motivational support. She believes in meeting individuals with compassion and helping them gain the tools they need to make informed, confident decisions about their health. With a strong understanding of cultural barriers, language challenges, and the unique needs of diverse communities, Kanndy has spent her career supporting minority groups and individuals who often struggle to navigate the healthcare system. Her experience allows her to guide members with clarity, respect, and cultural sensitivity.

Languages: English, Spanish

Areas of Focus:

• Chronic disease management (diabetes, hypertension, COPD)
• Coordinating care for members with multiple specialists
• Community engagement and resource navigation
• Supporting Spanish-speaking families with accessible education

Kanndy’s Approach: “I believe in people. I feel everyone is doing the best they can with the tools they were provided—whether from childhood, upbringing, or their community. When you give people the right tools and the education they need, and they have a genuine desire for growth, great things can happen. I am here for it!”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 212

Region Served: Riverside

Program: Kaiser Permanente – Molina – Blue Shield Promise

About Esther: Esther brings over 20 years of experience in the medical field—including extensive experience in Gastroenterology and Hepatology—and is known for her kind, compassionate, and giving nature. She has a strong background in supporting individuals living with chronic illnesses and a natural ability to create a safe, welcoming space for members to share their needs. A great listener with a trauma-informed approach, Esther builds trust quickly and meets each member with patience and empathy. She is deeply committed to advocacy, follow-through, and helping members navigate complex medical and social systems without feeling alone.

Languages: English, Spanish

Areas of Focus:

• Building strong, trusting relationships with members and families
• Navigating medical appointments, referrals, and follow-up care
• Identifying member needs through attentive listening and thorough assessment
• Connecting members with community programs that enhance quality of life
• Advocating for members to ensure they receive the services they deserve
• Supporting members with chronic and complex gastrointestinal and liver conditions

Esther’s Approach: “I believe compassionate care begins with listening. My goal is to create a space where members feel safe, respected, and understood. By taking the time to learn each member’s needs, I can help connect them to the right care, resources, and support so they feel more confident moving forward.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 202

Region Served: Riverside

Program: IEHP

About Lisa: Lisa brings over ten years of experience in healthcare management, with a background spanning family practice, physical therapy, and gastroenterology. Her deep understanding of the healthcare system makes her exceptionally skilled at guiding patients through referrals, specialist appointments, testing, and billing processes. With strong relationships across the Inland Empire’s provider network, Lisa is known for ensuring that patients receive timely and appropriate care without feeling overwhelmed or lost. She is a dedicated advocate who listens closely, speaks up for members whose needs aren’t being met, and works tirelessly to remove barriers to care. Lisa’s philosophy is simple and powerful: every patient should be treated like family—and her approach reflects that every day.

Languages: English

Areas of Focus:

• Care coordination and healthcare system navigation
• Patient advocacy and support
• Collaboration with providers and clinical teams
• Assisting with referrals, appointments, and testing
• Creating a patient-centered, family-like experience

Lisa’s Approach: “My guiding motto is simple: treat every patient like family—listen to them, fight for them, and care for them with heart.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 203

Region Served: Riverside

Program: IEHP

About Geovany:Geovany is a dedicated IEHP Outreach Coordinator serving members in Riverside County. He brings five years of case management experience, including specialized work with individuals managing End Stage Renal Disease (ESRD), dialysis care, and other complex health needs. In his outreach role, Geovany helps members feel informed, supported, and connected from the beginning by approaching each interaction with patience, respect, and encouragement. He believes in a holistic approach to wellness that supports both medical needs and community resources, with the goal of helping every member feel seen, heard, and empowered to improve their overall quality of life.

Languages: English, Spanish

Areas of Focus:

• Outreach and engagement for IEHP members
• Helping members understand ECM services and available support
• Advocacy for member empowerment, education, and health equity
• Building trust with members through compassionate communication

Geovany’s Approach: “I believe in the power of understanding one’s medical conditions and the importance of community support. Health is wealth, and we must invest in ourselves and in one another.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 205

Region Served: Riverside

Program: IEHP

About Kristine: Kristine brings over 25 years of experience in case management, behavioral health, social services, and program development. She is deeply committed to supporting individuals and families who are often overlooked, underserved, or misunderstood. Her passion for this work is both professional and personal—Kristine has helped many of her own family members through difficult life challenges, strengthening her empathy, resilience, and dedication to advocacy. She believes in creating safe, supportive environments where members feel valued, understood, and empowered to participate fully in their care.

Languages: English

Areas of Focus:

• Behavioral health management
• Care planning and advocacy
• Coordinating support for members with multiple needs
• Strengthening support systems within the family unit

Kristine’s Approach: “I believe in empowering individuals and families with the knowledge that they are worth it and deserving of good quality care. I have always considered my clients part of my team and valuable collaborators. Patients know themselves better than we do—they are our working partners.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 213

Region Served: Riverside

Program: IEHP

About Erica: Erica is a compassionate and experienced ECM Care Coordinator serving members in Riverside County, with over eight years of case management experience specializing in housing services. She has dedicated her career to helping individuals and families navigate complex systems, access resources, and work toward greater stability. Her background also includes experience as an Emergency Medical Technician (EMT) and phlebotomist, which strengthened her ability to remain calm, compassionate, and effective in high-pressure situations. Erica is approachable, charismatic, and deeply committed to building trust with the members she serves, and through her face-to-face work with people from all walks of life, she has developed a strong passion for advocacy, using her voice to support those who may feel unheard, overwhelmed, or unsure where to turn. She brings warmth, confidence, and a strong sense of purpose to her role, helping members feel supported as they work through housing challenges, health needs, and barriers to care.

Languages: English, Spanish

Areas of Focus:

• Care planning and member advocacy
• Housing support and resource navigation
• Coordinating support for members with multiple needs
• Connecting members to community resources
• Member empowerment, education, and health equity
• Supporting members through complex systems and life challenges

Erica’s Approach: “My goal is to be part of meaningful change by supporting individuals and communities with compassion, dignity, and advocacy. I believe the promise of ‘Liberty and Justice for All’ should be more than words — it should be something every person has the opportunity to experience. I am here to help members feel heard, empowered, and supported as they work toward stability, wellness, and a better quality of life.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 216

Region Served: Riverside

Program: IEHP

About Judy: Judy is a dedicated RN Care Manager who is passionate about supporting Spanish-speaking communities through compassionate, culturally responsive, and member-centered care. As a native Spanish speaker, Judy understands the importance of clear communication, trust, and advocacy when helping members navigate healthcare systems and access the resources they need. She takes pride in helping individuals and families feel heard, respected, and empowered throughout their healthcare journey. Judy is committed to improving health outcomes within her community by reducing language barriers, building meaningful relationships, and ensuring members receive the support and guidance they deserve.

Languages: English, Spanish

Areas of Focus:

• Supporting Spanish-speaking members and families
• Reducing language barriers through clear communication
• Community advocacy and culturally responsive care
• Healthcare navigation and care coordination
• Connecting members to needed health and community resources

Judy’s Approach: “Compassionate care begins with listening, understanding each member’s story, and making sure they feel supported, respected, and never alone in their healthcare journey.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 219

Region Served: Riverside County

Program: Kaiser Permanente – Molina – Blue Shield Promise

About Katherine: Katherine brings a strong background in the medical field and is passionate about helping individuals navigate the healthcare system with confidence and compassion. She understands that every member’s situation is unique and believes in building meaningful relationships through empathy, active listening, and personalized support. Katherine is committed to advocating for her members by coordinating care, connecting them with valuable community resources, and helping remove barriers that may impact their health and well-being. She takes pride in creating a supportive experience where members feel heard, respected, and empowered to take an active role in achieving their health goals. Through collaboration, clear communication, and a member-centered approach, Katherine strives to make a positive difference in the lives of those she serves every day.

Languages: English, Spanish

Areas of Focus:

• Building trusting relationships with members and their families
• Care coordination and healthcare system navigation
• Connecting members to community resources and support services
• Advocating for members and reducing barriers to care
• Collaborating with providers to support personalized care plans

Katherine’s Approach: “I believe compassionate care begins with listening. By understanding each member’s unique needs, I strive to provide personalized support, meaningful connections, and encouragement every step of the way.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 217

Region Served: Riverside County

Program: IEHP

About Lizeth: Lizeth is passionate about helping members navigate the healthcare system and connect with resources that support their health and overall well-being. She believes every member deserves to feel heard, supported, and empowered throughout their healthcare journey. Lizeth’s strengths include building trusting relationships, coordinating care across providers, problem-solving, and advocating for members to ensure they receive the services and support they need. She approaches each interaction with compassion, respect, and a focus on the member’s unique needs and goals.

Languages: English, Spanish

Areas of Focus:

• Care coordination and healthcare navigation
• Connecting members with community resources
• Appointment scheduling and transportation assistance
• Member advocacy and care planning
• Building trusting relationships through compassionate support

Lizeth’s Approach: “Every member’s journey is unique. My goal is to provide compassionate support, remove barriers to care, and help each person feel confident and empowered every step of the way.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 218