Region Served: San Diego County / Riverside

Program: Kaiser Permanente – Molina

About Raiza: Raiza began her career in direct care coordination, supporting members with complex medical, behavioral health, and social needs. Her strong rapport-building skills, attention to detail, and commitment to equitable care naturally led her into program management. Today, she oversees ECM operations across both San Diego and Riverside counties, supports Care Coordinators, and ensures members receive compassionate, high-quality, person-centered care.

Raiza also has a clinical foundation—she completed nursing school and is a licensed Registered Nurse in Brazil. This background deepens her understanding of whole-person care and enhances her ability to guide teams working with medically complex members.

Languages: English, Portuguese, Spanish

Areas of Focus:

• ECM program operations & quality assurance
• Coaching and developing Care Coordinators
• Coordinating care for high-needs and medically complex members
• Housing, transportation, and social support advocacy
• Strengthening clinical and community partnerships

Raiza’s Approach: “Everyone deserves to be met with compassion and dignity. My goal is to remove barriers so members can focus on their health and their families. No one should navigate the system alone — we’re here to walk with them.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 207

Region Served: San Diego County

Program: Kaiser Permanente – Molina

About Amanda: Amanda brings over 11 years of experience supporting youth, families, seniors, and individuals living with chronic conditions, mental health challenges, brain injuries, and dementia. Her work is rooted in strong advocacy and trauma-informed care, ensuring every member feels heard, respected, and supported. She is known for creating a safe, non-judgmental space and helping members navigate medical systems, schools, housing barriers, and community resources with clarity and compassion. Amanda has extensive experience attending IEP meetings, medical appointments, and care conferences to uplift members’ voices and ensure their needs are fully addressed.

Languages: English

Areas of Focus:

• Mental and behavioral health support
• Chronic condition management
• Dementia and brain injury support
• Crisis intervention and trauma-informed care
• Advocacy for medical coverage and services
• Youth and family support, including IEP meetings
• Coordinating care across multiple providers

Amanda’s Approach: “I believe every person deserves a voice, dignity, and someone in their corner fighting for them. My approach is to meet members with compassion and honesty, reduce barriers, and support them through every step of their journey. No one should navigate complicated systems alone—I’m here to make sure they feel empowered, protected, and truly cared for.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 208

Region Served: San Diego County

Program: Kaiser Permanente – Molina

About Abby: Abby is a compassionate and uplifting Care Coordinator who brings heart, encouragement, and genuine care to every member she supports. She has a natural ability to make people feel heard and understood, and she approaches each interaction with patience, positivity, and respect. Abby is passionate about helping members build confidence in their health journey and believes in celebrating progress—big or small. Her warm presence, strong advocacy, and steady communication make her a trusted partner for members navigating medical, behavioral health, or social challenges.

Languages: English, Spanish

Areas of Focus:

• Encouraging member confidence and self-advocacy
• Providing compassionate check-ins and ongoing support
• Helping members overcome barriers related to stress or instability
• Guiding members through steps to improve their health
• Supporting Spanish-speaking families with clear and caring communication

Abby’s Approach: “My goal is to create a safe, supportive space where every member feels encouraged and cared for. I believe in meeting people with kindness, patience, and understanding—because everyone deserves someone in their corner. I’m here to walk with you, celebrate your progress, and help remove the barriers standing between you and your healthiest, happiest life.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 204

Region Served: San Diego County / Riverside

Program: Kaiser Permanente – Molina

About Raiza: Raiza began her career in direct care coordination, supporting members with complex medical, behavioral health, and social needs. Her strong rapport-building skills, attention to detail, and commitment to equitable care naturally led her into program management. Today, she oversees ECM operations across both San Diego and Riverside counties, supports Care Coordinators, and ensures members receive compassionate, high-quality, person-centered care.

Raiza also has a clinical foundation—she completed nursing school and is a licensed Registered Nurse in Brazil. This background deepens her understanding of whole-person care and enhances her ability to guide teams working with medically complex members.

Languages: English, Portuguese, Spanish

Areas of Focus:

• ECM program operations & quality assurance
• Coaching and developing Care Coordinators
• Coordinating care for high-needs and medically complex members
• Housing, transportation, and social support advocacy
• Strengthening clinical and community partnerships

Raiza’s Approach: “Everyone deserves to be met with compassion and dignity. My goal is to remove barriers so members can focus on their health and their families. No one should navigate the system alone — we’re here to walk with them.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 207

Region Served: Riverside

Program: IEHP

About Shera: Shera brings over 28 years of experience in Community Health, Clinical Care and Nursing Education. She works in the community helping clients to navigate the health system, community resources, support groups and other resources that affect the client’s health and well-being. Shera’s focus as a Registered Nurse Case Manager has been with first time mothers and their families.

She is passionate about supporting members with chronic conditions and housing instability. She believes in meeting Clients where they are, giving them the tools, and knowledge, empowering them to take charge of their health while providing compassionate, unwavering support. Shera utilizes a holistic approach, incorporating clients and their support system along with education and preventative measures to help the client achieve their ultimate goals.

Languages: English

Areas of Focus:

• Chronic disease management (diabetes, hypertension, COPD)
• Connecting clients to community resources
• Housing navigation and advocacy
• Coordinating care for members with multiple specialists

Shera’s Approach: “As a nurse, I have the opportunity to help heal the heart, mind, soul, and body of my clients and their families. I believe every person deserves to be heard and supported without judgment. My goal is to help remove barriers so clients can focus on what matters most—their health and their families.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 206

Region Served: Riverside

Program: IEHP

About Kanndy: Kanndy brings 14 years of experience in nurse case management and is deeply passionate about improving health outcomes through education, empowerment, and motivational support. She believes in meeting individuals with compassion and helping them gain the tools they need to make informed, confident decisions about their health. With a strong understanding of cultural barriers, language challenges, and the unique needs of diverse communities, Kanndy has spent her career supporting minority groups and individuals who often struggle to navigate the healthcare system. Her experience allows her to guide members with clarity, respect, and cultural sensitivity.

Languages: English, Spanish

Areas of Focus:

• Chronic disease management (diabetes, hypertension, COPD)
• Coordinating care for members with multiple specialists
• Community engagement and resource navigation
• Supporting Spanish-speaking families with accessible education

Kanndy’s Approach: “I believe in people. I feel everyone is doing the best they can with the tools they were provided—whether from childhood, upbringing, or their community. When you give people the right tools and the education they need, and they have a genuine desire for growth, great things can happen. I am here for it!”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 208

Region Served: Riverside

Program: Kaiser Permanente – Molina

About Esther: Esther brings over 20 years of experience in the medical field—including extensive experience in Gastroenterology and Hepatology—and is known for her kind, compassionate, and giving nature. She has a strong background in supporting individuals living with chronic illnesses and a natural ability to create a safe, welcoming space for members to share their needs. A great listener with a trauma-informed approach, Esther builds trust quickly and meets each member with patience and empathy. She is deeply committed to advocacy, follow-through, and helping members navigate complex medical and social systems without feeling alone.

Languages: English, Spanish

Areas of Focus:

• Building strong, trusting relationships with members and families
• Navigating medical appointments, referrals, and follow-up care
• Identifying member needs through attentive listening and thorough assessment
• Connecting members with community programs that enhance quality of life
• Advocating for members to ensure they receive the services they deserve
• Supporting members with chronic and complex gastrointestinal and liver conditions

Esther’s Approach: “I believe every person deserves to be supported with compassion and dignity. My goal is to remove barriers, listen deeply, and empower members to take steps toward better health. You’re not alone—I’m here to walk beside you every step of the way.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 202

Region Served: Riverside

Program: IEHP

About Lisa: Lisa brings over ten years of experience in healthcare management, with a background spanning family practice, physical therapy, and gastroenterology. Her deep understanding of the healthcare system makes her exceptionally skilled at guiding patients through referrals, specialist appointments, testing, and billing processes. With strong relationships across the Inland Empire’s provider network, Lisa is known for ensuring that patients receive timely and appropriate care without feeling overwhelmed or lost. She is a dedicated advocate who listens closely, speaks up for members whose needs aren’t being met, and works tirelessly to remove barriers to care. Lisa’s philosophy is simple and powerful: every patient should be treated like family—and her approach reflects that every day.

Languages: English, Spanish

Areas of Focus:

• Care coordination and healthcare system navigation
• Patient advocacy and support
• Collaboration with providers and clinical teams
• Assisting with referrals, appointments, and testing
• Creating a patient-centered, family-like experience

Lisa’s Approach: “My guiding motto is simple: treat every patient like family—listen to them, fight for them, and care for them with heart.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 203

Region Served: Riverside

Program: Kaiser Permanente – Molina

About Geovany: Geovany brings five years of experience in case management, with a specialized background in End Stage Renal Disease (ESRD) and dialysis care. He approaches each member with compassion, urgency, and a deep understanding of the challenges faced by individuals managing chronic and complex conditions. Geovany believes that true wellness comes from a holistic model—one that honors both medical needs and the community supports that help members thrive. His mission is to make every member feel seen, supported, and empowered to take control of their health. He firmly believes that everyone deserves an outstanding quality of life.

Languages: English, Spanish

Areas of Focus:

• Support for individuals living with ESRD and navigating dialysis care
• Holistic care planning that integrates medical, emotional, and social needs
• Resource coordination to strengthen community and housing stability
• Advocacy for member empowerment, education, and health equity
• Guidance and coaching to help members understand and manage their conditions

Geovany’s Approach: “I believe in the power of understanding one’s medical conditions and the importance of community support. Health is wealth, and we must invest in ourselves and in one another. Together, we can build strength, confidence, and a better quality of life.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 205

Region Served: Riverside

Program: IEHP

About Kristine: Kristine brings over 25 years of experience in case management, behavioral health, social services, and program development. She is deeply committed to supporting individuals and families who are often overlooked, underserved, or misunderstood. Her passion for this work is both professional and personal—Kristine has helped many of her own family members through difficult life challenges, strengthening her empathy, resilience, and dedication to advocacy. She believes in creating safe, supportive environments where members feel valued, understood, and empowered to participate fully in their care.

Languages: English

Areas of Focus:

• Behavioral health management
• Care planning and advocacy
• Coordinating support for members with multiple needs
• Strengthening support systems within the family unit

Kristine’s Approach: “I believe in empowering individuals and families with the knowledge that they are worth it and deserving of good quality care. I have always considered my clients part of my team and valuable collaborators. Patients know themselves better than we do—they are our working partners.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 213

Region Served: Riverside

Program: Kaiser Permanente – Molina

About Vanessa: Vanessa is a dedicated community health professional with five years of experience supporting individuals living with chronic illnesses. She is known for her calm, approachable presence and her ability to create trust with members from the very first interaction. Vanessa takes a proactive approach to advocacy, ensuring members receive the resources, support, and guidance they need to move toward their health goals. Committed to health equity, Vanessa helps members navigate complex systems, overcome barriers to care, and build confidence in managing their own well-being. She is skilled at forming meaningful community connections and tailoring support to each member’s unique needs.

Languages: English

Areas of Focus:

• Supporting members with chronic illnesses
• Navigating health systems and reducing barriers to care
• Building strong community and member relationships
• Advocacy and personalized goal-setting

Vanessa’s Approach: “I believe that true health support goes beyond advice—it’s about connection, advocacy, and empowerment. By walking alongside each person, we create a path where challenges become manageable and goals become achievable.”

Contact Information:

• Main ECM Line: (858) 304-4030
• Extension: 214