Who We Serve
Enhanced Care Management for Medi-Cal members
with complex medical, behavioral, and social needs
Who We Serve
Enhanced Care Management for Medi-Cal members
with complex medical, behavioral, and social needs
Are You Eligible for ECM?
Green Tree Wellness provides Enhanced Care Management (ECM) services to Medi-Cal members in San Diego and Riverside Counties who meet specific eligibility criteria.
To qualify for ECM, you must:
- Be enrolled in Medi-Cal (California’s Medicaid program)
- Be a member of one of our partner health plans:
- Kaiser Permanente
- Molina Healthcare
- Inland Empire Health Plan (IEHP)
- Meet one or more of the Populations of Focus (detailed below)
Important Note
You only need to meet ONE of the populations of focus criteria to qualify. If you’re facing multiple challenges, that’s okay—we’re here to support you with all of them.
CalAIM Populations of Focus
Enhanced Care Management is designed to support Medi-Cal members who face significant barriers to health and wellbeing. If you identify with one or more of the following situations, you may qualify for our program
HOUSING & STABILITY
Individuals Experiencing Homelessness or Housing Instability
You may qualify if you are:
- Currently experiencing homelessness (unsheltered or in emergency shelter)
- Living in transitional housing
- Temporarily staying with friends or family due to housing loss
- At risk of losing your housing
- Living in substandard or unsafe housing conditions
- Recently housed but at high risk of returning to homelessness
How we help: Our Care Coordinators connect you to housing resources, emergency shelter, rental assistance programs, and supportive housing services. We coordinate with housing providers and help navigate the often complex process of securing stable housing while managing your health needs.
BEHAVIORAL HEALTH NEEDS
Adults or Youth with Serious Mental Health Needs
You may qualify if you:
- Have been diagnosed with serious mental illness (SMI) such as schizophrenia, bipolar disorder, major depression
- Experience significant functional impairment due to mental health conditions
- Have difficulty managing daily activities due to psychiatric symptoms
- Have been hospitalized for mental health crises
- Need coordination between mental health and medical providers
How we help: We coordinate your behavioral health services with your medical care, help you attend therapy and psychiatry appointments, connect you to peer support and community resources, and ensure your mental health treatment plan is integrated with your overall care.
BEHAVIORAL HEALTH NEEDS
Individuals with Substance Use Disorders
You may qualify if you:
- Are currently struggling with substance use or addiction
- Are in recovery and need ongoing support
- Have recently completed a substance use treatment program
- Need help accessing detox, residential treatment, or outpatient services
- Are facing barriers to recovery due to housing, transportation, or other needs
How we help: We support your recovery journey by coordinating substance use treatment services, connecting you to sobering centers and recuperative care, helping with medication-assisted treatment (MAT) coordination, and addressing social needs that impact your recovery.
MEDICAL COMPLEXITY
Members with High Emergency Room or Inpatient Utilization
You may qualify if you:
- Have frequent emergency room visits (multiple times per year)
- Have had multiple hospital admissions
- Experience difficulty managing care after hospital discharge
- Return to the hospital shortly after being released
- Use the ER for conditions that could be managed in primary care
How we help: We provide intensive discharge planning, ensure you have follow-up appointments scheduled, coordinate transportation, help you understand post-hospital care instructions, and work to address the underlying causes of frequent ER use.
MEDICAL COMPLEXITY
Adults and Children with Chronic or Complex Medical Conditions
You may qualify if you have:
- Multiple chronic conditions (diabetes, heart disease, COPD, asthma, etc.)
- Complex medical needs requiring multiple specialists
- Conditions requiring frequent monitoring and management
- Difficulty managing medications or treatment plans
- Challenges coordinating care between different providers
- Pediatric chronic conditions requiring family support
How we help: We coordinate all aspects of your medical care, help schedule and attend specialist appointments, assist with medication management, communicate between your various providers, and help you understand and follow your treatment plan.
MEDICAL COMPLEXITY
Pregnant Individuals with High-Risk Pregnancies
You may qualify if you:
- Have medical complications during pregnancy
- Have chronic conditions that complicate pregnancy (diabetes, hypertension, etc.)
- Are experiencing housing instability while pregnant
- Have substance use concerns during pregnancy
- Have limited prenatal care access
- Face multiple barriers to a healthy pregnancy and delivery
How we help: We ensure you attend all prenatal appointments, coordinate with your OB and other specialists, connect you to prenatal nutrition programs (WIC), help with transportation to appointments, and provide support through delivery and postpartum care.
VULNERABLE POPULATIONS
Youth Involved with Child Welfare
You may qualify if you are:
- Current foster youth
- Former foster youth (up to age 26)
- Youth aging out of foster care
- Involved with child protective services
- In kinship care or guardianship arrangements
How we help: We provide specialized support for youth navigating the child welfare system, coordinate with social workers and foster care providers, help with transition planning as you age out, connect you to education and employment resources, and ensure continuity of care during placement changes.
VULNERABLE POPULATIONS
Individuals Transitioning from Incarceration or Institutions
You may qualify if you are:
- Recently released from jail or prison
- Transitioning from a state hospital or psychiatric facility
- Re-entering the community from juvenile detention
- Coming from any institutional setting
- On parole or probation and need health support
How we help: We support your successful re-entry by scheduling medical and behavioral health appointments, helping you access medications, connecting you to housing and employment resources, coordinating with parole/probation officers, and ensuring continuity of care during transition.
VULNERABLE POPULATIONS
Members with Developmental or Intellectual Disabilities
You may qualify if you have:
- Developmental disabilities requiring additional support
- Intellectual disabilities affecting daily functioning
- Autism spectrum disorder
- Conditions requiring Regional Center services
- Complex medical needs related to developmental disabilities
- Need for care coordination across multiple systems
How we help: We coordinate with Regional Centers, special education services, behavioral specialists, and medical providers. We help you and your family navigate complex systems, ensure you receive appropriate accommodations, and advocate for your needs.
SOCIAL DETERMINANTS OF HEALTH
Individuals Facing Significant Social Determinants of Health Barriers
You may qualify if you experience:
- Food insecurity or lack of access to healthy food
- Transportation barriers preventing medical appointment attendance
- Difficulty affording medications or medical equipment
- Language barriers affecting healthcare access
- Lack of social support or isolation
- Multiple competing priorities (childcare, work, caregiving)
- Limited health literacy or understanding of the healthcare system
- Immigration-related barriers to accessing services
How we help: We address the root causes affecting your health by connecting you to food assistance, arranging medical transportation, helping access financial assistance programs, providing interpreter services, connecting you to community resources, and removing barriers that prevent you from engaging in your healthcare.
SOCIAL DETERMINANTS OF HEALTH
Anyone Identified by Their Health Plan as Needing Intensive Care Coordination
You may qualify if:
- Your health plan has identified you as needing enhanced support
- Your doctor has referred you for care management
- You have a care management team recommendation
- You meet health plan criteria for high-risk members
How we help: We partner with your health plan and providers to deliver the intensive, personalized support they’ve identified you need.
Our Health Plan Partnerships
Green Tree Wellness is proud to partner with leading Medi-Cal managed care plans to deliver Enhanced Care Management services in San Diego and Riverside Counties:
Kaiser Permanente
Service Area:
- San Diego County
- Riverside County
Member Services: Members can call Kaiser’s member services to inquire about ECM or ask their Kaiser provider for a referral.
Contact: 1-800-464-4000
Molina Healthcare
Service Area:
- San Diego County
- Riverside County
Member Services: Molina members can contact their health plan or primary care provider to learn about ECM eligibility.
Contact: 1-888-665-4621
Inland Empire Health Plan (IEHP)
Service Area:
- Riverside County
Member Services: IEHP members can call member services or speak with their doctor about ECM services.
Contact: 1-800-440-4347
Not Sure Which Health Plan You Have?
Your Medi-Cal health plan information can be found on:
- Your Medi-Cal benefits card
- Your health plan membership card
- Your Medi-Cal renewal paperwork
- By calling Medi-Cal at 1-800-541-5555
Common Questions About Eligibility
Yes! Many of our members face multiple challenges simultaneously. In fact, ECM is specifically designed for individuals with complex, overlapping needs. Whether you’re managing chronic illness while experiencing housing instability, or dealing with mental health needs and substance use recovery, we’re here to support you holistically.
Absolutely. If you’re struggling to manage your health, facing barriers to care, or feeling overwhelmed by your situation, we encourage you to apply. Our team will assess your needs and help determine if ECM is the right fit. There’s no harm in applying, and we’d rather connect you to support early than have you struggle alone.
Yes! Children with chronic or complex medical conditions, developmental disabilities, or involvement with child welfare can receive ECM services. Parents or guardians work with our Care Coordinators to ensure children receive comprehensive, coordinated care.
Language is never a barrier to receiving ECM services. We provide interpreter services in all languages at no cost to you. Many of our Care Coordinators are bilingual, and we ensure communication happens in your preferred language.
If you’re enrolled in Medi-Cal, you may be eligible for ECM regardless of immigration status. Medi-Cal eligibility varies based on age and circumstances. Contact us to discuss your specific situation in a confidential, supportive environment.
No. You can refer yourself to our ECM program by completing our intake form or calling us directly. Referrals can also come from your health plan, hospital, social worker, or community organization—but you don’t need anyone’s permission to apply.
That’s great! We coordinate with your existing supports. ECM provides an additional layer of intensive care coordination and can work alongside case managers, social workers, and other support staff. We see ourselves as part of your team, not a replacement.
Yes! We can begin the enrollment process before your release to ensure you have support waiting for you. Successful re-entry planning includes healthcare coordination, and we’re here to help make that transition as smooth as possible.
Let Us Help You Figure Out If You Qualify
Eligibility criteria can feel complicated, and your situation is unique. If you’re not sure whether you qualify for Enhanced Care Management, we encourage you to reach out. Our team can:
- Review your situation confidentially
- Determine if you meet eligibility criteria
- Explain what ECM services could look like for you
- Connect you to other resources if ECM isn’t the right fit
- Answer any questions you have about the program
There’s no risk in asking, and we’re here to help—not to judge.
Service Areas
San Diego County
Green Tree Wellness serves Medi-Cal members throughout San Diego County, including:
- Urban San Diego and surrounding cities
- North County communities
- East County areas
- South Bay region
We provide services wherever you are in the county—in your home, at community locations, or by phone and text.
Riverside County
Green Tree Wellness serves Medi-Cal members throughout Riverside County, including:
- Western Riverside County
- Coachella Valley
- Temecula Valley
- Desert communities
- Mountain communities
Our Care Coordinators travel throughout the county to meet members where they are.
Next Steps After Applying
Ready to Get Started?
Online Application
Call Us
Speak with our team directly.
Phone: (858) 304-4030
Monday – Friday: 7:30 AM – 6:00 PM
Se habla español
Creating Meaningful Outcomes for Members
Enhanced Care Management services for Medi-Cal members in San Diego and Riverside Counties.
Providing compassionate, person-centered care coordination to help members navigate healthcare and improve quality of life.
© 2025 Green Tree Wellness. All rights reserved.
Serving 2 Counties: San Diego & Riverside
3 Health Plan Partners: Kaiser, Molina, IEHP
No Cost: 100% Free for Members
Dedicated Support: Your Care Coordinator Stays With You
San Diego County
1848 S Escondido Blvd, Escondido, CA 92025
Riverside County
6681 Magnolia Avenue, Suite E, Riverside, CA 92506
Main Line:(858) 304-4030
Fax:(858) 225-5858 (GTW)
Credentials & Compliance
- CalAIM Certified
Enhanced Care Management Provider - HIPAA Compliant
Protected Health Information Security - Medi-Cal Certified
California Department of Health Care Services
- NCQA Accredited
- CARF Accredited
- Licensed by California Department of Social Services
ATTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Call (858) 304-4030.
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (858) 304-4030.
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (858) 304-4030.
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주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. (858) 304-4030 번으로 전화해 주십시오.
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تنبيه: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم (858) 304-4030.
Nondiscrimination Notice:
Green Tree Wellness complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or religion.
We provide:
- Free aids and services to people with disabilities to communicate effectively with us (such as qualified sign language interpreters and written information in other formats)
- Free language services to people whose primary language is not English (such as qualified interpreters and information written in other languages)
If you need these services, contact: (858) 304-4030
If you believe we have failed to provide these services or discriminated in another way, you can file a grievance with:
Green Tree Wellness
Attention: Civil Rights Coordinator
Phone: (858) 304-4030
You can file a grievance in person, or by phone. If you need help filing a grievance, our Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with:
U.S. Department of Health and Human Services
Office for Civil Rights
Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Mail: 200 Independence Avenue, SW, Room 509F, HHS Building, Washington, D.C. 20201
Phone: 1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html
Need Immediate Help?
Medical Emergency: Call 911 | Mental Health Crisis: Call or Text 988 | San Diego Crisis Line: (888) 724-7240 | Riverside Crisis Line: (951) 686-4357