Contact Green Tree Wellness
We're here to answer your questions and help you
get started with Enhanced Care Management
Contact Green Tree Wellness
We're here to answer your questions and help you
get started with Enhanced Care Management
Get in Touch
Whether you have questions about Enhanced Care Management, want to check your eligibility, or are ready to enroll, we’re here to help. Our team is available Monday through Friday to answer your questions and provide support.
Prmiary Contact Methods
Call Us
Main ECM Line:
(858) 304-4030
Hours:
Monday – Friday
7:30 AM – 6:00 PM (PST)
What to expect:
- Speak directly with our intake team
- Get answers to your questions
- Start the enrollment process
- Request language assistance
Se habla español
Language services available in all languages at no cost.
Email Us
What to expect:
- Response within 1 business day
- Detailed answers to your questions
- Information about our services
- Guidance on next steps
Text
(Current Members Only)
For Enrolled Members:
Your Care Coordinator will provide you with a direct text-ready line when you enroll.
Why text?
- Quick check-ins and updates
- Easy communication on your schedule
- Direct line to your Care Coordinator
- Immediate response for urgent needs
Text messaging is available only to current ECM members with assigned Care Coordinators.
Visit Our Offices
San Diego County Office
Green Tree Wellness – San Diego
1848 S Escondido Blvd, Escondido, CA 92025
Office Hours:
Monday – Friday, 7:30 AM – 6:00 PM
Note: In-person visits are by appointment only. Please call ahead to schedule.
Riverside County Office
Green Tree Wellness – Riverside
6681 Magnolia Avenue, Suite E, Riverside, CA 92506
Office Hours:
Monday – Friday, 7:30 AM – 6:00 PM
Note: In-person visits are by appointment only. Please call ahead to schedule.
Send Us a Message
Have a question or want to learn more about our services? Fill out the form below and we’ll get back to you within one business day.
This form is for general inquiries only. To apply for ECM services, please use our Intake Form.
Apply for Enhanced Care Management
If you’re ready to enroll in ECM services, use our secure online intake form. The process takes just a few minutes, and a Care Coordinator will contact you within 1-2 business days.
Need Immediate Help?
Green Tree Wellness provides care coordination services during regular business hours. If you are experiencing a crisis, please use these resources:
Emergency Services
Medical Emergency:
Call 911
If you are experiencing a medical emergency, including chest pain, difficulty breathing, severe injury, or any life-threatening condition, call 911 immediately.
Mental Health Crisis Resources
988 – Suicide & Crisis Lifeline
Available 24/7
Call or text 988
Free, confidential support for people in distress
Crisis Text Line
Text HOME to 741741
Available 24/7
Free crisis support via text message
San Diego Access & Crisis Line
(888) 724-7240
24/7 mental health crisis support
Walk-in crisis services available
Riverside County Crisis Line
(951) 686-4357 or (800) 706-7500
24/7 mental health crisis support
Mobile crisis teams available
Domestic Violence Support
National Domestic Violence Hotline
1-800-799-7233
Available 24/7
Free, confidential support
San Diego Domestic Violence Hotline
(888) 385-4657
24/7 support and resources
Riverside County Domestic Violence Hotline
(800) 339-7233
24/7 support and resources
Substance Use Support
SAMHSA National Helpline
1-800-662-4357 (HELP)
Available 24/7
Free, confidential treatment referral and information
Health Plan Nurse Advice Lines (24/7)
Kaiser Permanente:
1-833-574-2273
24/7 nurse advice and guidance
Molina Healthcare:
1-888-665-4621
24/7 nurse advice line
Inland Empire Health Plan (IEHP):
1-800-440-4347
24/7 nurse advice line
Additional Resources
211 San Diego
Dial 211 or visit 211sandiego.org
Information and referrals for community services
211 Riverside County
Dial 211 or visit 211riverside.org
24/7 community resource information
Quick Answers to Common Questions
Our offices are open Monday through Friday, 8:00 AM to 5:00 PM (PST). Phone lines are available during these hours. For enrolled members, your Care Coordinator provides a direct text line for communication outside of regular hours. For emergencies, please see our crisis resources above.
Yes, all in-person visits are by appointment only. Please call (858) 304-4030 to schedule. Many members prefer phone or home visits for convenience – we’re flexible and work around your schedule.
We respond to all inquiries within one business day. If you call during business hours, you’ll speak with someone immediately. If you submit a form or email outside of business hours, we’ll respond the next business day.
When you enroll, we match you with a Care Coordinator based on your location, language preference, and needs. If you have concerns about your assigned Care Coordinator, we’ll work with you to find the best fit. You can view our team members on our Our Team page.
We provide professional interpreter services in all languages at no cost to you. Many of our Care Coordinators are bilingual (English/Spanish), and we can arrange interpretation for any language. Let us know your language preference when you contact us.
Yes! Family members, social workers, healthcare providers, and community partners can contact us to make referrals or ask questions on behalf of potential members. We’ll need the member’s consent before enrolling them in services, but we’re happy to provide information to anyone who asks.
It’s helpful to have:
- Your Medi-Cal ID number
- Your health plan name (Kaiser, Molina, or IEHP)
- A brief description of what support you’re looking for
Don’t worry if you don’t have all this information—we can help you figure it out!
For privacy and security, please do not send sensitive health information via email. If you need to share private medical or personal information, we’ll provide secure methods during the intake process. General questions via email are always welcome.
We take all concerns seriously. If you have a complaint about our services, please contact our main line at (858) 304-4030 and ask to speak with a supervisor. You can also email concerns through the contact form. We’ll respond within 48 hours and work to resolve any issues. You also have the right to file a grievance with your health plan.
Fill in the Contact Form or call us at (858) 304-4030.
Healthcare Provider & Partner Information
We welcome referrals from healthcare providers, social workers, case managers, hospitals, community organizations, and other partners.
To refer a patient/client to ECM:
- Complete our online intake form on their behalf (with consent)
- Call (858) 304-4030 to discuss the referral
- Email referral information through our contact form
What we need:
- Member’s name and date of birth
- Medi-Cal ID and health plan
- Contact information
- Brief description of needs
- Your contact information
What happens next:
- We’ll contact the member within 1-2 business days
- With member consent, we’ll coordinate with you
- You’ll receive confirmation once enrolled
Partnership Inquiries
Interested in partnering with Green Tree Wellness? Contact us to discuss:
- Community collaborations
- Provider partnerships
- Training opportunities
- Resource sharing
Phone: (858) 304-4030
Join Our Team
Interested in becoming a Care Coordinator at Green Tree Wellness? We’re always looking for passionate, compassionate professionals to join our team.
Call us at (858) 304-4030
Creating Meaningful Outcomes for Members
Enhanced Care Management services for Medi-Cal members in San Diego and Riverside Counties.
Providing compassionate, person-centered care coordination to help members navigate healthcare and improve quality of life.
© 2025 Green Tree Wellness. All rights reserved.
Serving 2 Counties: San Diego & Riverside
3 Health Plan Partners: Kaiser, Molina, IEHP
No Cost: 100% Free for Members
Dedicated Support: Your Care Coordinator Stays With You
San Diego County
1848 S Escondido Blvd, Escondido, CA 92025
Riverside County
6681 Magnolia Avenue, Suite E, Riverside, CA 92506
Main Line:(858) 304-4030
Fax:(858) 225-5858 (GTW)
Credentials & Compliance
- CalAIM Certified
Enhanced Care Management Provider - HIPAA Compliant
Protected Health Information Security - Medi-Cal Certified
California Department of Health Care Services
- NCQA Accredited
- CARF Accredited
- Licensed by California Department of Social Services
ATTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Call (858) 304-4030.
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (858) 304-4030.
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (858) 304-4030.
**注意：**如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 (858) 304-4030。
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. (858) 304-4030 번으로 전화해 주십시오.
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa (858) 304-4030.
تنبيه: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم (858) 304-4030.
Nondiscrimination Notice:
Green Tree Wellness complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or religion.
We provide:
- Free aids and services to people with disabilities to communicate effectively with us (such as qualified sign language interpreters and written information in other formats)
- Free language services to people whose primary language is not English (such as qualified interpreters and information written in other languages)
If you need these services, contact: (858) 304-4030
If you believe we have failed to provide these services or discriminated in another way, you can file a grievance with:
Green Tree Wellness
Attention: Civil Rights Coordinator
Phone: (858) 304-4030
You can file a grievance in person, or by phone. If you need help filing a grievance, our Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with:
U.S. Department of Health and Human Services
Office for Civil Rights
Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Mail: 200 Independence Avenue, SW, Room 509F, HHS Building, Washington, D.C. 20201
Phone: 1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html
Need Immediate Help?
Medical Emergency: Call 911 | Mental Health Crisis: Call or Text 988 | San Diego Crisis Line: (888) 724-7240 | Riverside Crisis Line: (951) 686-4357